Critical operations require professional support. With 1102 GRAND's Remote Hands Services, we are here so you do not have to be, or we can start the troubleshooting and repair process while your technician or engineer is in route. After all, in our industry, downtime is costly especially when your reputation is on the line.

By serving as your hands and eyes for remote management, we provide basic maintenance and rapid response for a fraction of the cost of sending your own personnel. Best of all, our remote hands solution provides you with experienced and professional on-site technical personnel to perform maintenance, installation, and assistance with equipment at 1102 GRAND. We help you keep your operations running smoothly which saves you time and money. Sleep a little better a night and relax a little more when you are out of town. Whether it is 3 PM or 3 AM, we are here so you do not have to be.

We provide services on a Time and Materials (T & M) basis, can quote upcoming projects, offer discounts on monthly or annual blocks of time, and can even work with you to develop a custom service and maintenance package to ensure your specific needs are addressed. So contact us today to visit about possible solutions and determine how we can help your organization.

Mention that you want to "test drive" 1102 GRAND's Remote Hands Services, and we will even offer our services free for the first ticket (up to 1 hour of time / materials extra).

For sales or general inquiries, please call 816-471-7872 or e-mail Info@1102Grand.com.

To contact the NOC directly for technical requests or emergencies, please call 877-NOC-1102 (877-662-1102) or e-mail NOC@1102Grand.com.

It's About Availability!

Services Include:

  • Visual Inspection to Assist in Troubleshooting
  • Relaying Equipment Status
  • Power Cycling Equipment and Re-booting Servers
  • Equipment Console Operation
  • Administrative Operations - Cisco, Unix, Windows NT/98/2000/2003
  • Technical Assistance with Infrastructure
  • Verifying Cable Integrity on Installed Devices
  • Equipment Installation and Configuration
  • Installation of Equipment Components - Hard Drives, Memory, etc.
  • Interface Card Removal, Installation, and Configuration
  • Tape Backup - Cassette Exchange and Related Services
  • Moving Equipment Within Space of Cabinets
  • Assist with Removing Equipment from Boxes, RMA, and Shipping
  • Cabling
  • Wiring of Patch Panels and Equipment
  • Equipment Inventorying
  • Labeling of Equipment and Cables